Privacy Policy

Last updated: 26/11/2025

At Guided By Lisa Marie, your privacy matters deeply.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit resetrewirerise.com.au, sign up for our programs, participate in group sessions, download resources, or communicate with us.

1. Information We Collect

We collect personal information in a few different ways, including when you:

  • Join a group coaching program, course, or membership community

  • Download a free resource or join our mailing list

  • Book a session, complete a form, or make a payment

  • Participate in group spaces where you may choose to share personal experiences

  • Interact with us on social media or via email

The types of information we may collect include:

  • Your name and contact details (email, phone, billing details)

  • Payment information (processed securely via Stripe or Squarespace)

  • Personal details you choose to share during sessions (goals, challenges, emotional or personal reflections)

  • Engagement information (program participation, attendance, or feedback)

  • Technical data (browser type, device, IP address)

2. How We Use Your Information

We only use your information for legitimate business purposes, including:

  • Delivering services and running coaching programs you have enrolled in

  • Customising support within group and individual sessions

  • Processing payments and managing your account

  • Program communication such as session reminders, resources, or updates

  • Providing customer support

  • Sending newsletters or marketing emails (only if you’ve opted in)

  • Improving our services, offerings, and website experience

You may withdraw from email communications at any time by clicking unsubscribe or emailing us directly.

3. Privacy in Group Programs

Group programs involve group participation, and other participants may hear, see, or read personal information that is voluntarily shared.

To create a safe environment:

  • All participants are expected to respect confidentiality and not share or repeat discussions, personal stories, or information of others outside the group

  • Screenshots, recording, copying, or distributing materials, comments, or conversations from group spaces is strictly prohibited

  • You are responsible for only sharing what you feel comfortable sharing

While we encourage confidentiality among participants, we cannot guarantee that other participants will uphold this, and therefore we recommend using discretion when sharing sensitive information.

4. Limits to Confidentiality

In rare cases, confidentiality may need to be broken if:

  • We believe someone is at risk of harm to themselves or others

  • We are legally required to disclose information (e.g., court order or mandatory reporting obligations)

5. How We Store and Protect Your Information

Personal information is stored securely using trusted platforms including:

  • Stripe for payments

  • Squarespace for website hosting and email communications

  • Acuity or Calendly for scheduling

  • Encrypted storage and protected devices

We take reasonable measures to protect your data from unauthorised access, alteration, or disclosure, although no online system can be completely guaranteed as secure.

6. Sharing of Information

We do not sell or rent personal information.
We may share limited data with third-party service providers who support program delivery, such as:

  • Payment processors (Stripe, PayPal)

  • Website hosting platforms

  • Email and scheduling services

  • Administrative or technical support

These providers only access information required to perform their services and must maintain data privacy standards.

7. Cookies & Analytics

Our website may use cookies and analytics tools (like Google Analytics) to improve your experience.
You can choose to disable cookies in your browser settings.

8. Accessing, Updating, or Deleting Your Information

You may request access to, correction of, or deletion of your personal information at any time by contacting:

📧 reset.rewire.rise@gmail.com

9. International Users

If accessing from outside Australia, your information may be transferred to and stored in Australia or other countries where our service providers operate.

10. Changes to This Policy

This Privacy Policy may be updated periodically.
The most recent version will always be posted on this page with the updated date clearly marked.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Guided by Lisa Marie
📧 reset.rewire.rise@gmail.com
🌍 resetrewirerise.com.au